RMA service - eRMA

ZIPPY provides customers with complete product warranty and RMA service

Warranty & Repair Terms

ZIPPY provides customers with complete product warranty and RMA service, detailed product warranty and RMA service terms and related matters.

  • RMA Service
    • Warranty period
      (3 years upon delivery date)
      • DOA/Dead on Arrival
        (3 months upon delivery date)
      • RMA Service
        (3 months after delivery date)
    •  
    • Out of warranty
      • RMA with charge
Warranty and RMA Policy

Zippy Technology Corp. provides customers with complete product warrant and RMA services. Please refer to the following document on detailed product warranty and RMA terms of service and related matters in order to receive the most complete warranty and services.
  1. Warranty Coverage
    Zippy provides 3 years warranty service for Zippy products starting from the purchase date, except for special products or situations. Special products are identified by checking the barcode sticker on the product.
  2. Warranty Exclusions
    1. Missing, damaged or unidentifiable RMA information labels including: barcode no. and model label etc.
    2. Damage caused by natural or man-made disasters, self-modification, poor usage habits, poor usage environment (e.g., use of environmental oil, dust, invasion of external objects)...and other factors.
    3. Damage caused by factors other than the product itself, such as external equipment connecting the PSU .... etc.
    4. Damages caused by using other peripheral products that do not meet the requirements by Zippy.
    5. Maintenance or disassembling of the product not by Zippy professional technicians.
    6. Damages caused during transportation.
    7. Counterfeit products.
  3. Warranty and RMA Service
    1. Free Repair Warranty (& RMA)
      If there is no problem found with the RMA unit under warranty, Zippy RMA will return the RMA unit to you in good packaging without any testing/examine charge.
    2. DOA(Dead on Arrival)
      Dead on Arrival (DOA) is the term used to describe any defects found within 3 months from the date of sale of the product that customer purchases. If there is any DOA, please contact the dealer who sold you the product directly or contact a Zippy representative to deal the issue.
    3. Paid RMA (Non-Warranty)
      In case of out-of-warranty or warranty exclusion conditions, Zippy RMA will evaluate and quote additional costs (e.g., testing fee, repair fee, etc.). In some cases, Zippy may inform the customer that the damage of the product might be too severe and is unrepairable, or that it is not recommended to repair due to safety considerations; in these cases a portion of the cost for testing might still be charged depending on the circumstances.
    4. Exception: RMA terms (e.g. ODM/OEM product) are not included in this RMA policy.
    5. V. ZIPPY RMA reserves the right to be in charge of the local RMA service in other ways (e.g., the sharing % of the shipping cost for the repaired product), without limitation.
RMA Procedure

RMA (Return Material Authorization), based on the date of sale of the product, the RMA procedure is applicable to product defects found more than 3 months (inclusive) from the date of sale of the product.
  1. Registration
    1. Zippy RMA has created a convenient e-RMA repair system. If you are using the system for the first time, please contact Zippy sales representative or service center for a login and password.erma@zippy.com.tw
    2. When logging into the E-RMA system, you need to enter the Barcode no. first. Please check if the information on the repair item is complete. Where is the Barcode no.？Please click here for the detailed picture.
    3. In order to perform maintenance service, Zippy will collect customer information such as contact person, phone number, address, e-mail, etc. through the system. We will not disclose your personal information to any third party except in accordance with our privacy policy and for internal use only, and for the use of our affiliated companies, sponsors, and vendors. However, we may disclose or use your information when required by law or for administrative or other purposes to maintain and improve our services.
    4. The worldwide RMA centers are: Taiwan, U.S.A., U.S.A., U.S.W., Germany, and China. You can select the nearest RMA center for repair in the e-RMA system, or contact Zippy headquarter in Taiwan directly.
    5. If you are unable to locate your RMA enter or have other product questions, please contact your Zippy sales representative or service center directly, or write to us at erma@zippy.com.tw
    6. After registering in the e-RMA system, the system will automatically give you a number (RMA no.), so please fill in the cause of the problem as correctly as possible, so that the RMA center can solve the problem accurately. You can log in to the e-RMA system at any time to inquire about the status of the repair, and get the relevant repair information after the completion of the RMA service.
  2. Delivery and shipment
    1. Please first check the completeness of the product for repair before sending to Zippy. Additionally, please ensure that the package of the product itself is strong to withstand the impacts during transportation. If the product to repair is incomplete or damaged due to poor packaging during transportation, the RMA center will charge you related fees depending on actual arrival conditions.
    2. Please do provide the RMA no. assigned to you on the packaging (sticker on the carton) of the product and the attached document. At the same time, please fill in your address correctly in the e-RMA system after sending the product so that both parties can accurately identify the shipping progress of the product. (Sending information: Consign method such as UPS or DHL etc., consign order number, number of boxes …etc.) The sender will bear responsibility for the shipment if the product was miss-sent or returned due to insufficient information provided by the sender.
    3. The exchanged defective component will not be returned to the customer with the repaired product. All quoted prices for product repairs do not include freight; freight is paid by the sender each one way trip, which means that you are responsible for the freight charge when you send the RMA product for repair to the RMA center. And Zippy will pay for the freight when returning the repaired product to you. Your Zippy sales representative will otherwise notify you when there are exceptions.
    4. USA, Germany and China repair centers are responsible for local shipping charges only. Please provide your UPS/DHL or other courier account number if any for smooth returned shipment operation and shipping cost calculation.
  3. Repair Costs
    1. Repair cost: Subject to the failure cause, the RMA will quote differently to the customers accordingly. Pease contact the RMA directly.
    2. In order to avoid the system burden caused by aging parts and to reduce shipping costs for both parties, repairs will no longer be applied on parts that have been out of the factory for more than 5 years. Therefore, please contact your Zippy representative directly to purchase a new product to replace them. Exceptions will only be based on the agreement between the local RMA center and the customer.
    3. Upon arrival at the RMA, the repaired product will be functionally tested according to the actual product received, and it is not possible to replace all the accessories (e.g., iron brackets, screws, etc.) according to the new product. Besides, please be aware that there will be extra cost associated with the request for the new replacement of the accessories. If you are sending back a product that is not a Zippy product or an unnecessary accessory, please do provide the details. If not, Zippy will not be responsible for the keeping and return of the product.
    4. If the RMA is unable to contact the customer after the quote or repair more than 1 month, the customer agrees automatically to discard the product and Zippy reserves the right to dispose of the repaired product at its own discretion.
  4. Repair lead time
    If there is no serious damage or material shortage, the RMA will complete the repair and send back the repair unit within 14 working days (excluding holidays); if there are any other exceptions, the RMA will contact you separately on his own.
  5. Warranty Calculation
    After the repair of the out of warranty product, the warranty for the repaired product will be extended for 3 months.
Others

All other matters are subject to change from time to time. Giant reserves the right of final decision and interpretation of all policies in this system.
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